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Fearless facilitation : the ultimate field guide to engaging (and involving!) your audience

Author

Maxey, Cyndi.

Title

Fearless facilitation : the ultimate field guide to engaging (and involving!) your audience / Cyndi Maxey and Kevin O'Connor.

Format

E-Book

Published

San Francisco, CA : Pfeiffer, an Imprint of Wiley, 2013.

Description

1 online resource.

URL

Access for [SOUTHEAST] Access for [BLOOMINGTON] Access for [EAST] Access for [NORTHWEST] Access for [IUPUI] Access for [KOKOMO] Access for [SOUTH BEND] Access for [COLUMBUS]

Other contributors

O'Connor, Kevin, 1947-

Notes

Includes index. Available on campus and off campus with authorized login.

Contents

• Preface
• Acknowledgments
• About the authors
• Introduction
• Heard on the street : the audience does know!
• The audience doesn?t lie
• It's about time!
• It all begins with courage
• Keys to facilitate fearlessly
• And on a final and very important note
• Organic facilitation
• Organic facilitation is less known
• Organic facilitation is healthier in the long run
• Organic facilitation takes time to perfect (or, actually, make appear imperfect)
• Intimacy is key
• The fourth wall
• The wall it's ok to break
• Food, fun, and safety
• Tools for your fearless tool bag
• Rules for breaking the wall
• Dance naked! : the wisdom is in the room
• How to work (and not work) the room
• How fred friedman broke the fourth wall
• Have fun with one or with one hundred
• Take it professionally, not personally
• As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way
• Be ready to adapt
• Know that you can't win them all
• Yes, facilitation works with very large audiences!
• Adapting to an unexpectedly small audience
• Coach's comments
• Dialogue not monologue (worse, duologue)
• Conversation is not easy for most
• Can you converse without a cocktail?
• Conversation: begin at the beginning
• The break is never really a break
• Dialogue during your meeting
• Dialogue post-meeting
• Coach's comments
• The set-up: making it happen
• The learning environment
• You can always facilitate, no matter the circumstances
• Lessons from one executive?s transformation
• Coach's comments
• Listen live, then disappear!
• What oprah and larry know
• What the best do not do
• What the journalist uncovers
• What the orchestra conductor knows
• What the sales professional knows
• Really good facilitators use these questions
• Really good facilitators avoid these questions
• What listening live is not
• Timing is everything
• Your natural resources
• Coach's comments
• Go with it!
• Take what they give you
• Trust!
• When you know more and they came to hear it
• When you need to (and should) keep emotion at bay
• When you can?t think and hit at the same time
• Home run!
• Coach's comments
• It's about the audience, first and always, in all ways!
• What a ninety-one-year-old knows
• What a professional magician knows
• What an eighth-grade teacher knows
• What engineers know
• Connection is never perfection
• What the professional comedian knows
• Audiences will react differently to the same story
• Avoid death by committee
• Yikes! a whole room full of
• When times go less well than planned
• People and groups who exhibit predictable challenges
• People who are disconnected
• Only one person to facilitate
• In your writing, especially when you need to persuade
• Gaining traction
• Keeping momentum
• When all else fails . . . people who won?t change, no matter what
• Conclusion: now is the beginning of your new skill
• Appendix a: sure things : eight discussion topics that never fail
• Appendix b: four keys to making it easier
• Appendix c: momentum magic
• Appendix d: oops! when meetings don?t go so well
• Appendix e: techniques for teleconference and virtual meeting facilitation.

Subject headings

Business presentations Business communication.

Genre heading

Electronic books.

ISBN

9781118417508 (epub) 9781118420614 (pdf) 9781118566510 ( mobipocket) 9781118375815 (pbk.)