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The interpersonal communication book

Author

DeVito, Joseph A.

Title

The interpersonal communication book / Joseph A. DeVito.

Format

Book

Edition

Fourteenth edition.

Published

Boston : Pearson, [2016]

Description

xix, 406 pages : illustrations (chiefly color) ; 28 cm

Notes

Includes bibliographical references (pages 348-384) and index.

Contents

• Machine generated contents note: pt. 1 Preliminaries to Interpersonal Communication
• 1. Foundations of Interpersonal Communication
• Why Study Interpersonal Communication
• Personal Success
• Professional Success
• Nature of Interpersonal Communication
• Interpersonal Communication Involves Interdependent Individuals
• Interpersonal Communication Is Inherently Relational
• Interpersonal Communication Exists on a Continuum
• Interpersonal Communication Involves Verbal and Nonverbal Messages
• Interpersonal Communication Takes Place in Varied Forms
• Interpersonal Communication Involves Choices
• Elements of Interpersonal Communication
• Source-Receiver
• Messages
• Channel
• Noise
• Context
• Ethics
• Principles of Interpersonal Communication
• Interpersonal Communication Is a Transactional Process
• Interpersonal Communication Serves a Variety of Purposes
• Interpersonal Communication Is Ambiguous
• Interpersonal Relationships May Be Symmetrical or Complementary
• Interpersonal Communication Refers to Content and Relationship
• Interpersonal Communication Is a Series of Punctuated Events
• Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable
• Summary
• Key Terms
• 2. Culture and Interpersonal Communication
• Culture
• Cultural Evolution and Cultural Relativism
• Sex and Gender
• Transmission of Culture
• Importance of Culture
• Aim of a Cultural Perspective
• Cultural Differences
• Individual and Collective Orientation
• High- and Low-Context Cultures
• Power Distance
• Masculine and Feminine Cultures
• High-Ambiguity-Tolerant and Low-Ambiguity-Tolerant Cultures
• Long- and Short-Term Orientation
• Indulgence and Restraint
• Principles for Effective Intercultural Communication
• Educate Yourself
• Recognize Differences
• Confront Your Stereotypes
• Reduce Your Ethnocentrism
• Adjust Your Communication
• Summary
• Key Terms
• 3. Perception of the Self and Others in Interpersonal Communication
• Self in Interpersonal Communication
• Self-Concept
• Self-Awareness
• Self-Esteem
• Perception in Interpersonal Communication
• Stage One: Stimulation
• Stage Two: Organization
• Stage Three: Interpretation-Evaluation
• Stage Four: Memory
• Stage Five: Recall
• Impression Formation
• Impression Formation Processes
• Increasing Accuracy in Impression Formation
• Impression Management: Goals and Strategies
• To Be Liked: Affinity-Seeking and Politeness Strategies
• To Be Believed: Credibility Strategies
• To Excuse Failure: Self-Handicapping Strategies
• To Secure Help: Self-Deprecating Strategies
• To Hide Faults: Self-Monitoring Strategies
• To Be Followed: Influencing Strategies
• To Confirm Self-image: Image-Confirming Strategies
• Summary
• Key Terms
• pt. 2 Interpersonal Messages
• 4. Verbal Messages
• Principles of Verbal Messages
• Messages Are Packaged
• Message Meanings Are in People
• Meanings Are Denotative and Connotative
• Messages Vary in Abstraction
• Messages Vary in Politeness
• Messages Can Be Onymous or Anonymous
• Message Meanings Can Deceive
• Messages Vary in Assertiveness
• Messages Can Confirm and Disconfirm
• Messages Vary in Cultural Sensitivity
• Guidelines for Using Verbal Messages Effectively
• Extensionalize: Avoid Intensional Orientation
• See the Individual: Avoid Allness
• Distinguish between Facts and Inferences: Avoid Fact-Inference Confusion
• Discriminate Among: Avoid Indiscrimination
• Talk about the Middle: Avoid Polarization
• Update Messages: Avoid Static Evaluation
• Summary
• Key Terms
• 5. Nonverbal Messages
• Principles of Nonverbal Communication
• Nonverbal Messages Interact with Verbal Messages
• Nonverbal Messages Help Manage Impressions
• Nonverbal Messages Help Form Relationships
• Nonverbal Messages Structure Conversation
• Nonverbal Messages Can

• Influence and Deceive
• Nonverbal Messages Are Crucial for Expressing Emotions
• Channels of Nonverbal Communication
• Body Messages
• Facial Communication
• Eye Communication
• Touch Communication
• Paralanguage
• Silence
• Spatial Messages and Territoriality
• Artifactual Communication
• Olfactory Messages
• Temporal Communication
• Nonverbal Communication Competence
• Decoding Nonverbal Messages
• Encoding Nonverbal Messages
• Summary
• Key Terms
• 6. Listening in Interpersonal Communication
• Process of Listening
• Stage One Receiving
• Stage Two Understanding
• Stage Three Remembering
• Stage Four Evaluating
• Stage Five Responding
• Listening Barriers
• Distractions: Physical and Mental
• Biases and Prejudices
• Racist, Heterosexist, Ageist, and Sexist Listening
• Lack of Appropriate Focus
• Premature Judgment
• Styles of Effective Listening
• Empathic and Objective Listening
• Nonjudgmental and Critical Listening
• Surface and Depth Listening
• Polite and Impolite Listening
• Active and Inactive Listening
• Culture, Gender, and Listening
• Culture and Listening
• Gender and Listening
• Summary
• Key Terms
• 7. Emotional Messages
• Principles of Emotions and Emotional Messages
• Emotions Occur in Stages
• Emotions May Be Primary or Blended
• Emotions Involve Both Body and Mind
• Emotions Are Influenced by a Variety of Factors
• Emotional Expression Uses Multiple Channels
• Emotional Expression Is Governed by Display Rules
• Emotions May Be Adaptive and Maladaptive
• Emotions Can Be Used Strategically
• Emotions Have Consequences
• Emotions Are Contagious
• Obstacles to Communicating Emotions
• Societal and Cultural Customs
• Fear
• Inadequate Interpersonal Skills
• Emotional Competence
• Emotional Understanding
• Emotional Expression
• Handling Anger: A Special Case Illustration
• Emotional Responding
• Communicating with the Grief-Stricken
• Special Case Illustration
• Summary
• Key Terms
• 8. Conversational Messages
• Principles of Conversation
• Principle of Process
• Principle of Cooperation
• Principle of Politeness
• Principle of Dialogue
• Principle of Turn Taking
• Conversational Disclosure
• Revealing Yourself
• Influences on Self-Disclosure
• Rewards and Dangers of Self-Disclosure
• Guidelines for Self-Disclosure
• Everyday Conversations
• Making Small Talk
• Introducing People
• Making Excuses
• Apologizing
• Complimenting
• Advising
• Summary
• Key Terms
• pt. 3 Interpersonal Relationships
• 9. Interpersonal Relationship Stages, Theories, and Communication
• Relationship Stages
• Contact
• Involvement
• Intimacy
• Deterioration
• Repair
• Dissolution
• Movement among the Stages
• Relationship Theories
• Attraction Theory
• Relationship Rules Theory
• Relationship Dialectics Theory
• Social Penetration Theory
• Social Exchange Theory
• Equity Theory
• Politeness Theory
• Relationship Communication
• Communicating in Developing Relationships
• Communicating in Deteriorating Relationships
• Communicating in Relationship Repair
• Summary
• Key Terms
• 10. Interpersonal Relationship Types
• Friendship Relationships
• Definition and Characteristics
• Friendship Types
• Friendship Needs
• Friendship and Communication
• Friendship, Culture, and Gender
• Friends with Benefits
• Love Relationships
• Love Types
• Love and Communication
• Love, Culture, and Gender
• Family Relationships
• Characteristics of Families
• Couple Types
• Family Types
• Family and Communication
• Families, Culture, and Gender
• Workplace Relationships
• Workplace Communication
• Networking Relationships
• Mentoring Relationships
• Romantic Relationships at Work
• Dark Side of Interpersonal Relationships
• Jealousy
• Violence
• Summary
• Key Terms
• 11.

• Interpersonal Conflict and Conflict Management
• Preliminaries to Interpersonal Conflict
• Definition of Interpersonal Conflict
• Myths about Interpersonal Conflict
• Interpersonal Conflict Issues
• Principles of Interpersonal Conflict
• Conflict Is Inevitable
• Conflict Can Occur in All Communication Forms
• Conflict Can Have Negative and Positive Effects
• Conflict Can Focus on Content and/or Relationship Issues
• Conflict Is Influenced by Culture and Gender
• Conflict Management Is a Multistep Process
• Conflict Management Strategies
• Win-Lose and Win-Win Strategies
• Avoidance and Active Fighting Strategies
• Force and Talk Strategies
• Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict
• Verbal Aggressiveness and Argumentativeness Strategies
• Summary
• Key Terms
• 12. Interpersonal Power and Influence
• Principles of Power and Influence
• Some People Are More Powerful Than Others
• Power Can Be Shared
• Power Can Be Increased or Decreased
• Power Follows the Principle of Less Interest
• Power Generates Privilege
• Power Has a Cultural Dimension
• Relationship, Person, and Message Power
• Power in the Relationship
• Power in the Person
• Power in the Message
• Resisting Power and Influence
• Misuses of Power and Influence
• Sexual Harassment
• Bullying
• Power Plays
• Summary
• Key Terms.

Subject headings

Interpersonal communication.

ISBN

9780133753813 0133753816 9780133921441 0133921441 9780133921465 0133921468